I think you don't understand. It's not about "physically reached the machine under the desk" it's "was processed correctly by a system". Operations can only tell if a technical error occurred, they have no idea what the data is supposed to look like. So dataport can do jack shit.
IT de facto already is outsourced, there's hardly any internal IT left, simply because the pay is shit. I'd get at least 1k less after taxes if I'd do the same work for the agency, not a contractor.
And if you think his joke is funny in this context, it's not. I work with these agencies everyday. They are structurally broken, but most people there are really passionate about what they're doing.
I'm trying to justify that in my head, but the only idea that I have is that "old" hard drives couldn't handle the vibrations of a train. But flash existed even back then, and floppies aren't exactly known for their high capacity.