Just because you opted in, doesn't make their statement untrue.
The simplicity of use in the walled garden, caters to people who aren't techy. It's a huge reason for their success.
But just like "nontechy" people like my husband can use an android, "techy" people can opt into a system that caters to the opposite.
I do have this problem with the monitor I hook up to my laptop for gaming occasionally. It's looser because it gets plugged and unplugged more commonly and can occasionally slip out of I move my laptop to my lap so I can lean back when my back starts to ache.
But this is not a common situation I think