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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 1 week ago by cm0002@lemmy.world to c/technology@lemmy.world

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[–] Joelk111@lemmy.world 1 points 5 days ago (1 children)

The same issue is true with starlink though. So many in rural areas, and even some not-so-rural areas, have starlink as their only real option now. I love what starlink has done for rural internet access, as someone who had dial up (yes, not even DSL) up until 2018 when I moved. However, it's still a monopoly, and that's concerning. Starlink can essentially charge whatever they want for their service and have a market for their product. That's sorta scary to me.

[–] Shardikprime@lemmy.world -1 points 4 days ago* (last edited 4 days ago)

I literally couldn't care less when it is actually cheaper and infinitely better than any option we have here.

Who knows, maybe the other companies will think on the money they lose not being useful to customers and provide a better product, but for now, up to the point that is convenient to me as a customer, Starlink is fucking awesome 😎