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submitted 1 year ago by ooli@lemmy.world to c/technology@lemmy.world

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[–] mundane@feddit.nu 31 points 1 year ago* (last edited 1 year ago) (19 children)

I don't recognize these pain points. I always use the self checkout and it's usually quick and painless. My experience is.

Edit: seems I made the assumption that everyone uses wireless scanner handles.

When we enter the store we scan the ID to get a wireless scanner handle.
Collect your wares, scan with the handle, placing them directly into the bags along the way.
Put the handle back and blip your membership id (card or qr code on phone) again to start the checkout.
Blip your payment card.
Walk out

Every once in a while I get caught in a random check, which is kind of a pain, but it's so infrequent that it is acceptable.

Is this not how it usually works?

[–] zout@kbin.social 4 points 1 year ago (1 children)

Not for me. Take in consideration that I don't do a lot of shopping. Two of the maybe four times times I used a self check-out last year;

So I go to the self check-out. One of my items is on clearance. I scan it. It shows full price. turns out I needed to scan a different bar-code for the clearance. However, I can't remove the already scanned bar-code from the list, so now I need to call assistance.
My kids drink a lot of coke zero, so when it goes on sale I usually buy a lot of it. In this case, I took all that's left in the store. I scan one bottle, do a quick count and adjust the number of bottles accordingly. I place the bottle in my cart and realize I've counted one too many. I can't take it off, and now need to call assistance.

[–] mundane@feddit.nu 5 points 1 year ago

This sounds like a terrible user experience. Is this a case of "we have implemented a terrible self checkout system and now no one likes to use it"?

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