this post was submitted on 15 Jan 2024
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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)
submitted 1 year ago by ooli@lemmy.world to c/technology@lemmy.world
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[–] mundane@feddit.nu 31 points 1 year ago* (last edited 1 year ago) (19 children)

I don't recognize these pain points. I always use the self checkout and it's usually quick and painless. My experience is.

Edit: seems I made the assumption that everyone uses wireless scanner handles.

  1. When we enter the store we scan the ID to get a wireless scanner handle.
  2. Collect your wares, scan with the handle, placing them directly into the bags along the way.
  3. Put the handle back and blip your membership id (card or qr code on phone) again to start the checkout.
  4. Blip your payment card.
  5. Walk out

Every once in a while I get caught in a random check, which is kind of a pain, but it's so infrequent that it is acceptable.

Is this not how it usually works?

[–] Badeendje@lemmy.world 2 points 1 year ago (1 children)

I bet it depends heavily on what stores you frequent and where. Also which country ofc. In from the Netherlands and have similar experience, some stores even have portable DIY scanners.. so I scan while I shop and just hand in the scanner and pay.

[–] mundane@feddit.nu 2 points 1 year ago

I forgot to mention the wireless scanner in my op, but that is part of the steps I listed.

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