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The Self-Checkout Nightmare May Finally Be Ending (gizmodo.com)

submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world

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The Self-Checkout Nightmare May Finally Be Ending::Self-checkout is a failed experiment, and a growing number of stores are backpedaling on these cursed machines.

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[–] nous@programming.dev 40 points 10 months ago (2 children)

“We had relied and started to rely too much this year on self-checkout in our stores,” Vasos told investors. “We should be using self-checkout as a secondary checkout vehicle, not a primary.”

That is the key point here. Use them to replace the express lanes but dont replace all checkout points with them.

they actually increase labor costs thanks to employees who get taken away from their other duties to help customers deal with the confusing and error prone kiosks

Now that is bullshit... how can it cost more to have someone spend part of their time to help a customer when they have a problem vs having an extra person help them full time during checkout.

Still, 60% of consumers said they prefer self-checkout as of 2021, presumably because they’ve never seen Terminator (wake up sheeple).

WTH... I really don't understand why this person hates them so much. Seems to have some hidden agenda but I cannot for the life of me tell what it is.

[–] WhatAmLemmy@lemmy.world 10 points 10 months ago* (last edited 10 months ago)

The #1 argument against any sort of automation is that it replaced workers and concentrates wealth for the few; increasing wealth inequality.

If we lived in a society with strong safeguards, redistribution of wealth, and economic mobility, most of the people who currently oppose automation would not.

I say this as someone who automates jobs.

[–] Buffalox@lemmy.world 2 points 10 months ago

Still, 60% of consumers said they prefer self-checkout

What a nightmare. 😜🤪 Ehr I mean what nightmare? 🤔

Seems to have some hidden agenda but I cannot for the life of me tell what it is.

IDK, maybe pandering to people who are chronically against any kind of change?