this post was submitted on 20 Feb 2025
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Here's my purely capitalistic problem with Amazon:
A decade+ ago, I realized that major brands were using the site as their outlet store. I'd buy a pack of socks, and they'd be hideously deformed. I'd buy a few pants for work, one pair would be too small, one too large, and one would fit just right. I'm not fucking Goldilocks.
The final straw for me was when my coffee maker broke. I ordered a new one via same day shipping, which at the time had a minimum order of something like $50. The coffee maker did not cost quite enough, so I added something random to the order so that my same day shipping would be free. Ultimately, the coffee maker arrived late (i.e. not the same day) and the decanter was broken.
When I contacted Amazon about the issue, the agent said they could reship, but they wouldn't send it same day so for that specific item it was going to take 3 - 5 days to arrive. They also tried to hassle me with a straight up return, telling me I had to take it to a UPS store, which at the time was 30+ minutes away.
Ultimately, I pulled a Karen and told them to cancel my Amazon Prime, which they did. Only problem is, I was 2 or 3 months into the year long subscription and assumed I'd get a pro-rated refund. I did not. When I got back in touch with customer service, they told me that Amazon adds up the value of the "free" shipping I received, the rental value of the movies and shows I watched on Prime, and the value of all the other services included with Prime and if that total exceeds the remaining value of the Prime subscription, then no refund.
They basically stole almost a year of Prime from me with no recourse.
Scum company. I got a lot of hate for saying this back in those days. But at least now, a decade+ later, people are finally starting to wake up. Not everyone, obviously. But at least I don't get hateful responses and DMs quite as much as I used to.