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Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)

submitted 10 months ago by dantheclamman@lemmy.world to c/technology@lemmy.world

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[–] SinningStromgald@lemmy.world 19 points 10 months ago (1 children)

I have never gotten a better price by threatening to cancel. I was instead told to cancel and signup again in a year or two so I could qualify for "new customer" pricing. There is no reward for loyalty with Telcos.

[–] prole@sh.itjust.works 18 points 10 months ago

I imagine it depends on the availability of viable competition in the area. In many areas of the US, there is only one ISP available to customers, so when people threaten to cancel, they know that most of them are bluffing.