this post was submitted on 21 Jan 2024
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133
DPD has disabled part of its online support chatbot after it swore at a customer (www.bbc.com)
submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world
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DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.

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[–] lqdrchrd@lemmy.blahaj.zone 21 points 1 year ago (1 children)

I agree that this is less the case of a rogue chat bot losing it at undeserving customers, and more the case of someone who knows how to twist an LLM to do what they want it to do, but still an absolute embarrassment for DPD. What other nonsense was it writing to different customers who really didn’t know better?

[–] andyburke@fedia.io 0 points 1 year ago

The real issue is that we think humans are just things to be optimized out of capitalism.