this post was submitted on 29 Apr 2025
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Technology
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Facts:
DXC fired ALL of their IT technicians servicing the Redmond Microsoft campus and replaced them with "Phoenix", an AI chatbot that would guide users into troubleshooting their own IT problems.
The Phoenix chatbot was immediately rejected by users and completely useless at executing its intended purpose.
DXC then scrambled to rehire the technicians they fired with no success, as they quickly moved on to new jobs. New hires struggled to understand the building layouts and room devices because there was no one to pass on that knowledge.
Soon thereafter, DXC lost their multi-million dollar contract and all the new hires who worked really hard to try to were summarily dismissed.