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Man sues Macy’s, saying false facial recognition match led to jail assault (www.washingtonpost.com)

submitted 10 months ago by gAlienLifeform@lemmy.world to c/technology@lemmy.world

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Retailers increasingly are using facial recognition software to patrol their stores for shoplifters and other unwanted customers. But the technology’s accuracy is highly dependent on technical factors — the cameras’ video quality, a store’s lighting, the size of its face database — and a mismatch can lead to dangerous results.

Archived at https://web.archive.org/web/20240124124645/https://www.washingtonpost.com/technology/2024/01/22/facial-recognition-wrongful-identification-assault/

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[–] dan1101@lemm.ee 69 points 10 months ago (3 children)

Faulty software and people who don't operate it properly, this is going to cause a lot of problems in the coming years. I read another article about faulty Fujitsu auditing software in the UK that led to 400 postmasters being falsely accused of theft.

[–] snekerpimp@lemmy.world 43 points 10 months ago

Four suicides as well. They knew it was faulty as well. This has been a problem for a while.

[–] Cowlitz@lemmy.world 16 points 10 months ago (1 children)

That shit was wild. It went on for so long and impacted so many people. At that point I have to think people were intentionally ignoring it. It ruined so many lives just to say "haha sorry, was a software glitch" when they could have investigated it at any point and definitely should have with the strange uptick in "embezzlement".

[–] ikidd@lemmy.world 14 points 10 months ago

It was investigated. They opened an internal investigation and when it became obvious the investigator was going to blow it open, they cancelled the investigation 2 days before the report was going to come out.

Seriously, it's really looking like the entire board over several years should face jail time.

[–] Ringmasterincestuous@aussie.zone 1 points 10 months ago

Could be worse… could be government run, see robodebt in Australia lol