this post was submitted on 14 Jun 2025
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Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year (www.sltrib.com)
submitted 1 day ago by Pro@programming.dev to c/technology@lemmy.world
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[–] WhyJiffie@sh.itjust.works 16 points 1 day ago* (last edited 1 day ago)

If one person calls the emergency line with an emergency and doesn't get through because the human dispatchers are currently overwhelmed with non-emergency calls, does that mean the entire current system is failed and someone should go to jail?

I don't think so, because currently there is no artificial delay. if someone has to be got rid of, that is the person(s) who are keeping the call center short staffed, whoever that is and whatever high up the chain they are