this post was submitted on 14 Jun 2025
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Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year (www.sltrib.com)
submitted 1 day ago by Pro@programming.dev to c/technology@lemmy.world
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[โ€“] michaelmrose@lemmy.world 4 points 14 hours ago (1 children)

How long is it going to take to determine that its an emergency? How many are going to mis-identify as a non-emergency. Unless its in the middle of a large emergency where its bound to be overloaded by many callers it should always be a person that classifies this.

[โ€“] FaceDeer@fedia.io 0 points 13 hours ago

Those questions can be asked about humans who are making the decision too. How long does it take for a human to determine that it's an emergency? How many are going to mis-identify as a non-emergency? There's nothing unique about AI here.