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Is YouFibre any good? (sh.itjust.works)

submitted 9 months ago by acwern@sh.itjust.works to c/technology@lemmy.world

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Hey, I'm in the UK and have been getting bombarded by a somewhat-aggressive campaign by YouFibre for their broadband. The actual claims they make are pretty impressive and their Trustpilot score is good, but it's a little too good and a lot of the reviews feel a bit off so I'm skeptical. Looking on sites other than Trustpilot they seem a little worse, particularly a lack of decent support. Does anyone have experience with them?

Also feels strange that Netomnia would have full fibre set up for my postcode before Openreach or Virgin...

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[–] rmuk@feddit.uk 2 points 9 months ago* (last edited 9 months ago)

I was with them for two months before I had to move out of their area and I genuinely miss it. I was only on their 150Mb/s service but I can't begin to articulate how fast it actually felt. With FTTP the boost isn't in the bandwidth (though you do get that) but the latency. You can tell when you're getting sub-millisecond responses. I'm now stuck with Virgin Media's 250Mb/s service and it's a total downgrade.

In fairness I never had any technical issues with YouFibre so I can't tell you how good that side of their business is, but the installation was totally smooth sailing and the people I spoke to during that process seemed really informed and we're very, very helpful. When I had to cancel because I was moving out of network they weren't awkward or stubborn about it. When I move next it will definitely be to an address with FTTP, and I would rejoin YouFibre in a heartbeat if I could.