this post was submitted on 13 Dec 2023
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I worked as tech support for a patient portal at a previous job and found that a lot of both boomers and zoomers use their smartphones exclusively. The bulk of our calls were from boomers and trying to teach them to navigate a smartphone over the phone was one of the most frustrating things I've ever had to do.
Explaining them how to navigate a computer over phone is even worse.
Had to explain for 15 minutes to some old guy where the location of the start button was.