this post was submitted on 27 Jan 2026
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I went into the Amazon Fresh store to make a return once and decided to check it out. The store looked like a regular grocery store, except there was almost nobody in it. Everyone there was for returns and pickup orders.
Also, as you might expect, it had only the most popular versions of the most commonly consumed products. It was like a caricature of an American grocery store.
Sounds like my experience making a return at an Amazon Books physical store a few years ago. It was like an airport bookstore filled with bestsellers and generic giftable items, pretty boring selection. The returns counter was slammed but there weren't many people browsing.