Technology

you're right, and I'd personally pick from a one, but realisticaly, if someone only just needs a laptop and doesn't really know what to get, where to get it, why to get that specific one, etc, then I don't think they'd even know second hand sellers can be reputable in the first place.

My mother for instance, she bought an Acer Aspire Go for around $550 AUD from one of our large consumer electronics stores (not sure but I think it was Officeworks),so she can do all her important stuff on, think appointments, setting up debit cards, tracking orders, etc. She didn't want anything used or refurbished, since her view of such is that, if she bought one used or refurbished, it'll be barely held together, half broken, probably someone bit part of the corner off, and so on.

if I were her, I would've just gotten a cheap refurb Thinkpad, but seeming that its at least somewhat common for non-tech literate people to think it's scary to get into the second hand market, most would simply rather choose large consumer electronics store chains. Maybe this issue is just because of the tangibility, where you can walk into a store and physically hold the laptops and assess them, rather than the online only nature of the second hand market, unless there is a rare physical store for refurb and used tech.