this post was submitted on 03 May 2026
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Guilty until proven innocent: shoppers falsely identified by facial recognition system struggle to clear their names (www.theguardian.com)
submitted 1 day ago by Deep@mander.xyz to c/technology@lemmy.world
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People shamed and ordered to leave shops after being misidentified then ‘given no help’ to investigate verdicts

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[–] nyan@lemmy.cafe 18 points 12 hours ago

The article notes (along with names of shops—vote with your money, if you're in the UK), that the ID system being used has the usual racial bias (has a hard time with anyone who isn't white) and also a gender bias (has an easier time IDing men). And that the provider was careful not to mention this until after people started complaining.