this post was submitted on 18 May 2026
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Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit (www.businessinsider.com)
submitted 9 hours ago by NotMyOldRedditName@lemmy.world to c/technology@lemmy.world
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The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

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[–] aramis87@fedia.io 8 points 6 hours ago

You remember that old saw about getting a job done: "fast, cheap, and good - pick two". Well fast food used to be cheap, and it used to be fast: I could pull up to Burger King drive-through and drive away with a burger, fries and drink in 5-10 minutes for like $7. It might not have been the best food, but it was tasty enough and filling enough that it was worth it.

A few years ago, I was on a road trip and tried stopping at a McDonald's. It took me 45 minutes to get through the drive-through lane and I was about ready to scream because the layout didn't show the backup until there was no way to get out. Last year, I was on another trip and stopped at Burger King. Got a burger, fries and drink, and it was over $20.

If fast food is no longer fast, no longer cheap, and was never very good, why would I opt for it?