Not The Onion

12344 readers

550 users here now

Welcome

We're not The Onion! Not affiliated with them in any way! Not operated by them in any way! All the news here is real!

The Rules

Posts must be:

Links to news stories from...
...credible sources, with...
...their original headlines, that...
...would make people who see the headline think, “That has got to be a story from The Onion, America’s Finest News Source.”

Comments must abide by the server rules for Lemmy.world and generally abstain from trollish, bigoted, or otherwise disruptive behavior that makes this community less fun for everyone.

And that’s basically it!

founded 1 year ago

MODERATORS

kescusay@lemmy.world

623

Air Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by ylai@lemmy.ml to c/nottheonion@lemmy.world

57 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] anarchrist@lemmy.dbzer0.com 111 points 9 months ago (1 children)

Because now they have to stop using the chatbot or take on the liability of having to pay out whenever it fucks up.

[–] tryptaminev@feddit.de 43 points 9 months ago (1 children)

Which is fascinating, that they themselves thought there was any doubt about it, or they could argue such a doubt.

This is the same like arguing "It wasn't me who shot the mailmen dead. It was my automated home self defense system"

[–] frunch@lemmy.world 15 points 9 months ago

Agree 100%--i mean who are you gonna fine, the bot? The company that sold you the bot? This is a simple case of garbage in, garbage out--if they set it up properly and vetted its operation, they wouldn't be trying to make such preposterous objections. I'm glad this went to court where it was definitively shut down.

Fuck Canada Air. The guy already lost a loved one, now they wanna drag him through all this over a pittance? To me, this is the corporate mindset--going to absolutely any length necessary to hoover up more money, even the smallest of scraps.