this post was submitted on 16 Feb 2024
265 points (100.0% liked)

Technology

72690 readers
1840 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 2 years ago
MODERATORS
L3s@lemmy.world
enu@lemmy.world
technopagan@lemmy.world
L4s@lemmy.world
L3s@hackingne.ws
L4s@hackingne.ws
265
Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)
submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world
31 comments fedilink hide all child comments
 

Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

you are viewing a single comment's thread
view the rest of the comments
[–] Rentlar@lemmy.ca 22 points 1 year ago* (last edited 1 year ago)

https://lemmy.ca/post/15412680

See above for a !Canada@lemmy.ca article/comment section on this topic.

Air Canada is well known for the "how can we give less service for more money" mindset, and every other Canadian airline is better (WestJet is trying to compete for last place though).

If you use chatbots as your customer support agents, then you have to be responsible for any reasonable decision it makes. If you didn't "train it" properly like you would a new hire then that's on you.