Technology

59605 readers

3175 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

265

Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

31 comments fedilink hide all child comments

Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

you are viewing a single comment's thread
view the rest of the comments

[–] Rentlar@lemmy.ca 22 points 9 months ago* (last edited 9 months ago)

https://lemmy.ca/post/15412680

See above for a !Canada@lemmy.ca article/comment section on this topic.

Air Canada is well known for the "how can we give less service for more money" mindset, and every other Canadian airline is better (WestJet is trying to compete for last place though).

If you use chatbots as your customer support agents, then you have to be responsible for any reasonable decision it makes. If you didn't "train it" properly like you would a new hire then that's on you.