this post was submitted on 16 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 9 months ago by stopthatgirl7@kbin.social to c/technology@lemmy.world
70 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] guyrocket@kbin.social 13 points 9 months ago

Surprised Air Canada's lawyers had the bravado to make claims like this. So glad they lost, I hope this becomes precedent for anything similar.