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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 9 months ago by stopthatgirl7@kbin.social to c/technology@lemmy.world

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Air Canada appears to have quietly killed its costly chatbot support.

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[–] stoly@lemmy.world 8 points 9 months ago (1 children)

I don't know if small claims create precedent in the same way that a normal lawsuit would.

[–] darreninthenet@sh.itjust.works 14 points 9 months ago (1 children)

Can only speak for the UK but as the lowest civil court here, small claims decisions are not binding on any other court (including other small claims courts) but they are considered "pervasive" and thus a judge should be aware and take them into consideration.

[–] Ephera@lemmy.ml 1 points 9 months ago

Yeah, I mean, at the very least, it's a solid argumentation. Any judge who's given a similar case and doesn't look up, if someone else already dealt with such a case, is just doing a disservice to themselves...