this post was submitted on 17 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 2 years ago by darth_tiktaalik@lemmy.ml to c/technology@lemmy.world
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[–] veeesix@lemmy.ca 44 points 2 years ago (1 children)

According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot's misleading information because Air Canada essentially argued that "the chatbot is a separate legal entity that is responsible for its own actions," a court order said.

"Air Canada argues it cannot be held liable for information provided by one of its agents, servants, or representatives—including a chatbot," Rivers wrote.

[–] RegalPotoo@lemmy.world 57 points 2 years ago (3 children)

The thing is, none of that is even slightly true; even if the chatbot were it's own legal entity, it would still be an employee and air Canada are liable for bad advice given by their representatives

[–] JohnEdwa@sopuli.xyz 29 points 2 years ago (1 children)

And Air Canada is free to sue the legal entity chat bot for damages after firing them all they like, after paying the customer their refund.
Though they might find out that AI chatbots don't have a lot of money, seeing as they aren't actually employees and they don't pay them anything.

[–] RegalPotoo@lemmy.world 12 points 2 years ago

You'd be really hard pressed to make a case for civil liability against an employee, even in cases where they did not perform their duties in accordance with their training - unless they have actively broken the law, the most recourse you have is to fire them

[–] veeesix@lemmy.ca 18 points 2 years ago

Totally agree. With that statement they’re treating both employees and bots like scapegoats.

[–] Lemminary@lemmy.world 3 points 2 years ago

I wonder if advertising laws apply? With the whole "misleading their customers" being a thing.