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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Air Canada must honor refund policy invented by airline’s chatbot::Air Canada appears to have quietly killed its costly chatbot support.

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[–] _edge@discuss.tchncs.de 27 points 9 months ago (2 children)

Bad news: this is already happening: Subcontractors and labor law (not a machine, but separate-legal-entity excuse), "computer error" for fuck-ups, resellers and franchise models (yes, our name is on it, but you did not buy from us, you bought from this entity who is a dude in China or a bot in india, but totally not us)

[–] foggy@lemmy.world 12 points 9 months ago

Good news: publicly traded companies will publicly ask their overlord AI about cost saving strategies. When it says "all of the C-suige execs can be fired, I can do their jobs" the shareholders will say "OFF WITH THEIR HEADS!" and finally the common man and the shareholder will have a common goal.

[–] Liz@midwest.social 5 points 9 months ago

Yeah, and we really need to clamp down in this bullshit or it will continue to get worse.