this post was submitted on 17 Feb 2024
256 points (96.7% liked)
Technology
59589 readers
2838 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Many businesses already offer a call-back function where the next available agent just calls you. I’m tired of big tech shoehorning itself into every nook and cranny of life.
You apparently haven't tried calling local government agencies in mid-size cities, or a good chunk of airlines. It's frustrating and I welcome anything that can help.
Couple of times I tried using it, the reps were super confused and kept asking me to reveal the name of third party on the line. As a joke I once replied Google Androidov and the guy just wrote it down.
Some straight up refused to speak to me because of third party on the line.
Most just hang up as soon they hear any kind of automated message.
I wish there was a silent mode at least available to single party consent states or for a list of numbers that tell you your call will be recorded without an option to opt out.
I remember evaluating call centre systems probably 12 years ago where I was working at the time and this was becoming a thing - I'm surprised it hasn't become more widespread in that time. I've honestly only interacted with two companies between then and now where this was an option given to me.
"A solution in search of a problem"