this post was submitted on 03 Mar 2024
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It’s cheap, quick and available 24/7, but is a chatbot therapist really the right tool to tackle complex emotional needs?

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[–] Catoblepas@lemmy.blahaj.zone 9 points 8 months ago

It’s also straight up not true that it’s the only way to get traditional therapy! I had therapy over the phone for months to treat PTSD and it was something I wish I’d done years ago. A human therapist was able to understand how my trauma was affecting me in ways I didn’t see until later.

The idea of entrusting any of that to a LLM as anything other than a temporary stopgap is horrifying, because they’re nowhere near sophisticated enough to deal with something as complicated as the needs of someone who is having mental health problems. If you wouldn’t trust a LLM for advice on how to treat your cancer then you shouldn’t trust this either.