this post was submitted on 28 Apr 2024
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Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)
submitted 6 months ago by MichaelTen@lemmy.world to c/technology@lemmy.world
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[–] zbyte64@awful.systems 1 points 6 months ago

I mean that's generally how it is now. If a rep lied to me then you better believe I'm talking to the manager and going to extract some concession. The difference is you can hold a rep accountable, dunno how you do that with AI