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remote assistance software suggestions (sh.itjust.works)

submitted 2 years ago* (last edited 2 years ago) by ironhydroxide@sh.itjust.works to c/selfhosted@lemmy.world

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I've been using RealVNC for family computer help and have been wanting to setup a self hosted replaced for a while now, but haven't had the time. RealVNC has recently axed their free levels, so I'll use it as a reason to setup a self hosted solution.

Ideally it would be something like a web page (I have a domain and reverse proxy) where family can go, get a code or a software to run, which will then let me control their system securely.

I was considering guacamole on a pi at each location I'm likely to have to support, but this doesn't help when family is away from their home network on laptop.

What is out there for this? Have you used it? What are your experiences?

Thanks

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[–] BearOfaTime@lemm.ee 2 points 2 years ago

Since it's family, go Tailscale (mesh network).

There's a couple ways to use it:

You can run the client on every machine, so they're all members of your mesh net. Easily access any of them from anywhere, at any time, using whatever remote utility you choose: VNC, RDP, Dameware, etc. You can easily map drives too, since your on the same LAN. (Just turn off MagicDNS - it can interfere with local name resolution).

You can run it on a single device in each location, enabling Subnet Routing, and that device will route traffic into the LAN on which it resides. I use a Raspberry Pi W Zero for this, and it works fine. I can print, configure my NAS, cable modem router, from anywhere. Q

I run the TS client on anything that can, Disable MagicDNS, set the TS network metric to 5000 (this pushes it's routing priority way down, preventing accidental routes over TS when I'm home), and enable it to run as a service.

Worst case, if someone doesn't want to run the client, you can setup Reverse VNC using your Tailscale network with the Funnel option enabled. This Funnels traffic into your network via an internet-exposed interface hosted by Tailscale (you can also host it yourself on a VPS).