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We have to stop ignoring AI’s hallucination problem (www.theverge.com)

submitted 6 months ago by misk@sopuli.xyz to c/technology@lemmy.world

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[–] Voroxpete@sh.itjust.works 17 points 6 months ago (1 children)

Less horrifying conceptually, but in Canada a major airline tried to replace their support services with a chatbot. The chatbot then invented discounts that didn't actually exist, and the courts ruled that the airline had to honour them. The chatbot was, for all intents and purposes, no more or less official a source of data than any other information they put out, such as their website and other documentation.

[–] 14th_cylon@lemm.ee 1 points 6 months ago

i approve of that. it is funny and there is no harm to anyone else other than the shareholders, so... 😆