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this post was submitted on 23 May 2024
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as an appliance salesperson at a well-known home-improvement retailer, i do just about whatever i can to stop people from buying Samsung appliances. They're garbage. They overstuff their appliances with way too much unnecessary tech that nobody wants, and in order to keep the costs from being astronomical, they cut on build quality. Countless customers come in to replace Samsung appliances that failed far before their expected lifespan, often breaking within the first few years.
you want reliable? go with LG or GE. Whirlpool is also pretty decent.
Going to have to disagree based on personal experience (which admittedly has limited value). Bought LG washer, dryer, and fridge when we moved. The washer blew the clutch seal after about 4 and a half years. The dryer sensor is unreliable (leading to taking jeans or blankets out, them still being damp, and having to put them back in on a timer). And the fridge compressor sounds like it's struggling.
The most absurd part is that we replaced the washer with a similar LG model (one with an agitator - I looked into just replacing the part but it was half the price of the washer, the underside of the impeller was moldy because lack of water flow, something no amount of tub clean cycles will fix, and the outer bucket was absolutely disgusting from the leak, with no easy way to hose it out) because everything else was either crap, ridiculously expensive, or both.
I hate this timeline.
I have an anecdote where my LG washer has been running fine for 10 years.
Yeah, we bought a new LG washer and dryer set when we moved to this house in late 2016. The washer has been trouble free. In fact, it actually saved us from washing delicate clothes in hot water (the handles on the spigots are reversed - the blue is hot; the red is cold) - it filled up, recognized there was a problem, and drained without doing anything more. I thought there was an issue with the washer at first, but then I realized how warm it was inside the washer, and I figured it out from there. I don't think it's technically a smart washer in the current sense (there's no app or anything), but it's definitely smarter than the ones I've had before.
The dryer's tension pulley failed, so I had to replace that, for ~$20 from Amazon. It was making noise for a long time, but like a dolt I waited until it actually failed to replace it. The replacement has been trouble free. I found a video on Youtube from someone that showed how to disassemble it to get to the part - it's easier than it looks.