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Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world

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[–] apfelwoiSchoppen@lemmy.world 50 points 4 months ago (2 children)

LOL, as if they care about what consumers want.

[–] kubica@fedia.io 20 points 4 months ago (1 children)

We have decided that you want something else instead. Take it. Now.

[–] ptz@dubvee.org 11 points 4 months ago (1 children)

Hey, I didn't know Apple had a fediverse account.

Hi, Tim Apple!

[–] schizo@forum.uncomfortable.business 7 points 4 months ago (2 children)

Introducing Apple Intelligence Genius. Now you can get technical support from the comfort of your home. We think you're going to love it.

(It does nothing but tell you to reset your pram and turn it off and on again.)

[–] ptz@dubvee.org 7 points 4 months ago (1 children)

"You don't need a 3.5mm headphone jack. We're removing it, and you're going to like it".

But I have several pairs of really nice, expensive headphones that need it.

"You will use this awkward dongle, like it, and thank us for our generosity"

Thanks! I love it!

[–] schizo@forum.uncomfortable.business 2 points 4 months ago

Ah yes, the Lightning to 3.5 dongle. Which I've had to buy like 6 of because I keep losing the stupid thing.

You'd almost think that was the point, but

[–] snooggums@midwest.social 3 points 4 months ago (2 children)

The funny thing is that Apple chat support was a real person when I tried to create an account last week. Yes, they provided the normal directions to create and account which didn't work through their account creation website, through an iPad's settings, or whatever the third option was, but it was very clear it was a real human being.

Ended up finding a suggestion from reddit to go through iTunes and that worked. They use real people to provide the official directions that don't work!

[–] conciselyverbose@sh.itjust.works 3 points 4 months ago* (last edited 4 months ago)

Yeah, there are some things that have to happen on the phone (Account recovery is one, because it's a special department and most CS has no way to do anything. They can't even really do it in the store because they don't have the access.) But their chat isn't bad when I've had to use it.

[–] schizo@forum.uncomfortable.business 1 points 4 months ago

I mean, real person isn't the bar I'd call 'minimum', a helpful real person is.

It sounds like they met one of those two, but the difference between an AI who can't help you and a real human who can't help you is pretty small: you still don't get what you're after either way.

[–] UltraGiGaGigantic@lemm.ee 3 points 4 months ago* (last edited 4 months ago)

Consumers getting anything is just a byproduct of profits. They'd sell you shit in a box if they could. And some literally have.

Cards against humanity did it AFAIK