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Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world

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[–] pirat@lemmy.world 3 points 4 months ago (1 children)

Interestingly, at least where I live, in my experience, the more expensive ISPs, TSPs etc. have worse, almost evil, customer service than the smaller, cheaper providers. Maybe the smaller providers can't afford the most evil money-saving customer service systems, and that's what makes them better?!

[–] mindlight@lemm.ee 1 points 4 months ago* (last edited 4 months ago)

I have the same experience as you do, but there's a reason that the big ISPs continue to be big: The majority of customers seems to prioritize a lower price than a better level of support.

(Also, I'm not just talking about ISPs. I meant customer support in general and how the view has changed from "keeping a customer is much cheaper than gaining one" to "cattle, cattle, cattle. If we lose one, there's hundreds to gain".)