this post was submitted on 10 Jul 2024
974 points (98.8% liked)

Technology

61227 readers
4319 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 2 years ago
MODERATORS
L3s@lemmy.world
enu@lemmy.world
technopagan@lemmy.world
L4s@lemmy.world
974
Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 6 months ago by neme@lemm.ee to c/technology@lemmy.world
211 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] J12@lemmy.world 8 points 6 months ago

I talk to about 10 customers each day for no more than 30 minutes and 99% of the time it’s to fix something they messed up on. 30% of those people are jerks.

Thankfully most of my job is NOT dealing with customers and I truly feel bad for people who have to deal with them in high volume each day.

If I call them, I can fix it immediately, if they call in, enjoy the robot. So don’t be mean and the call won’t be disconnected (which I have permission to do fortunately)