this post was submitted on 10 Jul 2024
974 points (98.8% liked)

Technology

59534 readers
3199 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
L3s@fry.gs
L4s@fry.gs
L4s@lemmy.world
enu@lemmy.world
974
Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
211 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] kalleboo@lemmy.world 2 points 4 months ago

90% of people calling support lines are due to questions that are in the top 10 ten on the FAQ. They're just the type of people who don't like reading and just want a social answer. The same kind of people who get told "just do a search, this is asked weekly" on Reddit.

If there was a way to direct the "I just need a FAQ that I don't need to read myself" people to an LLM and the "something is actually broken I need real help" to people, that would be ideal.