this post was submitted on 16 Oct 2024
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US agency adopts rule to make it easier for consumers to cancel unwanted subscriptions (apnews.com)
submitted 1 month ago by AmbiguousProps@lemmy.today to c/technology@lemmy.world
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[–] barsquid@lemmy.world 14 points 1 month ago (3 children)

Having a cancel button instead of staffing call centers should lower costs, no?

[–] KillerWhale@orcas.enjoying.yachts 6 points 1 month ago

That's the beauty of it. They understaff the call centre to ensure long wait times in the hope you will give up

[–] Pika@sh.itjust.works 5 points 1 month ago* (last edited 1 month ago)

Yes, that's why I included it with my comment. Their either claiming that somehow that is going to raise costs, for that they're going to lose more money because people are actually able to not pay for the thing they didn't want to pay for

[–] TheReturnOfPEB@reddthat.com 3 points 1 month ago

didn't you know that due to covid and no wants to work anymore costs have tripled while you have been on hold.