They also hate the idea of phone trees. Companies don't care unless we make them not care.
this post was submitted on 10 Jul 2024
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The EU has done so much regarding customer protection lately that I’m surprised they haven’t mandated a 20-minute limit in phone hotlines.
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When I call somewhere and get a live person I ask for them to give me the machine because a machine is easier to deal with.
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Ooh, there's a fun question:
Would you rather:
An AI handle customer service, or
An overseas call center handle customer service
?
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(3 replies)
The only good thing about is that, with most companies, if you need a refund for something under $10, it generally just gives you the refund and sets you off on your merry way.
If AI is better than the existing voice-prompt systems, then I'll take it, but I doubt it will be.
But to be fair, most AIs surveyed thought it was great!
Uber drivers are unphased by this.
Fair point but no one wants to deal with my incessant whining, and you couldn't pay me enough to deal with it. Sometimes a scratching post is what the cat needs.