this post was submitted on 12 Feb 2025
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Small things like 'Auto expand media' being set to true, can have a huge impact on user retention rate.

The vast majority of people never open or change default settings in the social media they use.

When they try out Lemmy etc., and the defaults aren’t great a lot of them will have a bad User Experience and leave.

I’m a IT professional, and joined Lemmy a few months ago, the UX sucked, most of that could have been fixed by having good defaults in place.

I powered through, but I won’t recommend Lemmy to many of my friends or family because I know they will give up due to too much friction in finding the right settings and how things work.

For the Fediverse to succeed focus needs to be put on giving people a very smooth UX from first opening a app or page, to finding enjoyment seeing and engaging with content.

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[–] Zero22xx@lemmy.blahaj.zone 19 points 1 week ago (3 children)

won’t recommend Lemmy to many of my friends or family because I know they will give up

Yeah, when I first started out here, my experience was like this:

  • I went to the join Lemmy page, then clicked to show all servers. Then waited. And waited. Then I went to bed.

  • By the next morning, the list of servers had managed to load. I spotted one that was advertised as "recommended for users to join to reduce load on the Fediverse", which seemed like a good idea after seeing how even the join page was battling to load.

  • Found out that the server I joined seemed to have all sorts of issues loading content. And was apparently de-federated from a bunch of instances that align with my interests. So search results were showing me little to nothing in regards to queer communities for example, only dead communities.

  • Signed up on world instead and encountered multiple posts that said they had comments but loaded nothing. Found out that there were no languages selected in my settings. So I selected 'undefined', scrolled down, selected 'English', then saved.

  • I was still missing a bunch of posts after that, so I went back to settings and saw that 'undefined' was deselected again. That's when I realised that you have to ctrl click each language you choose or else it just deselects the previous language that you clicked on.

  • Finally success! 3 or 4 days later. And now I'm here.

I would love to recommend Lemmy to the few people I know who use Reddit. But I can't see any of them trying without just giving up and going back to the place where all you need to do is sign up and hey presto, content to look at and interact with.

I have a feeling that even the process of choosing an instance would probably put them off. I could give advice but there's only so much I could do or explain without being there in person helping them. If they have to read walls of text explaining how to get started, it would probably end there.

I'm not sure what the solution is though, or if there even is one. It might just be a little bit like trying to recommend Linux to people who just want to be able to push a button and go. Which is the majority, based on what I've seen.

Also just one last thing and something that has been discussed to death. There's just not enough content here yet for the average person to see any reason to switch over from the place with all the content.

And on that note, recommending this place to people that I know in real life would be too risky right now that they would see my account and figure out who I am. Because there isn't a crowd of a million people to slip into and disappear here. And this isn't Facebook. I don't want people to know about the very personal things I sometimes say on anonymous social media.

[–] EddoWagt@feddit.nl 5 points 6 days ago
  • I was still missing a bunch of posts after that, so I went back to settings and saw that 'undefined' was deselected again. That's when I realised that you have to ctrl click each language you choose or else it just deselects the previous language that you clicked on.

This actually took me multiple months to figure out, Lemmy felt like a ghost town, now it feels like a small town at least

[–] Blaze@lemmy.dbzer0.com 3 points 6 days ago

FYI, I added your initial post to this one https://lemmy.dbzer0.com/post/37336391 as a reason why join-lemmy.org isn't a good recommendation

[–] AnonomousWolf@lemm.ee 3 points 6 days ago

These things are so important to get right. We should address them, we're likely losing so many users because you're average person isn't going to spend more than 10min to figure it out, definitely not 4 days

[–] subiacOSB@lemmy.ml 2 points 6 days ago

Spot on buddy. The web interface was rough AF until I got the app I’m using. People are going to give up easily. I’m tech savy and was an early adopter but gave up then with everything I was hearing I gave it a second shot.

[–] 0x01@lemmy.ml 40 points 1 week ago (12 children)

Default instances would go a long way, I know there's a lot of hate for lemmy.world but defaulting to the biggest instance or a random one in the top 10 would help ease some of the early friction. Users can choose an instance later when they get more comfortable with the platform.

Federation is neat but the average person just wants to scroll and chat

[–] Emperor@feddit.uk 4 points 6 days ago (1 children)

Default instances would go a long way, I know there’s a lot of hate for lemmy.world but defaulting to the biggest instance or a random one in the top 10 would help ease some of the early friction.

I'd rather join-lemmy (and join-fediverse) were smarter.

Have a series of questions (for join-fediverse add "what service do you want?"):

  • Where are you?

  • What languages do you speak?

  • Select your hobbies from the list below:

And it then spits out 2 or 3 instances.

It's what I'd do if someone asked me directly for a recommendation and should be relatively easy to do.

As we say with someone posting a link to db0 on r/piracy, if you just say to people "this is the instance for you" and it seems relevant then they make the jump. I'm tempted to go to the main subs for Canada, Australia, the UK, etc and just post a link to the relevant instance.

[–] Blaze@lemmy.dbzer0.com 4 points 6 days ago

Be ready to get your post removed for self promotion, and yourself banned. That's what I noticed on most countries subs (except Australia I guess? !melbourne@aussie.zone still thriving everyday)

[–] Blaze@lemmy.dbzer0.com 29 points 1 week ago (16 children)

Top 10 ( https://lemmy.fediverse.observer/list )

  1. LW
  2. lemm.ee
  3. lemmynsfw.com - not suitable
  4. sh.itjust.work - shit in the name, not appealing to the average user
  5. lemmy.ml - power tripping https://feddit.uk/post/12952230
  6. lemmy.dbzer0.com - requires to follow and agree the Anarchist code of Conduct - not appealing to the average user
  7. lemmy.ca - Canada-oriented, non-Canadian users might not want to join as they wouldn't think they would belong
  8. feddit.org - German-focused, https://feddit.org/c/main content is in German
  9. lemmy.blahaj.zone - queer-focused
  10. programming.dev - programmers-focused

I made a more complete analysis in this post https://lemmy.dbzer0.com/post/37336391 (pinned on !fedibridge@lemmy.dbzer0.com ), nowadays I basically go with:

" Lemmy has 47k monthly active users

Feel free if you have any questions"

Because yes, the USA/EU question appeared during the Luigi announcement in LW.

[–] xigoi@lemmy.sdf.org 1 points 6 days ago

An anarchist instance having strict rules is quite ironic.

[–] joyjoy@lemm.ee 12 points 1 week ago (2 children)

I would suggest something like https://phtn.app/ as an alternative desktop frontend (also has mobile view support)

[–] dilroopgill@lemmy.world 3 points 6 days ago* (last edited 6 days ago)

Thats very nice actually, can it be self hosted? Might use that as my desktop frontend.

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[–] AdamEatsAss@lemmy.world 7 points 1 week ago (1 children)

I completely agree. People who have never had to do this before May not know what to pick and never sign up because of it.

[–] Blaze@lemmy.dbzer0.com 1 points 6 days ago

https://lemmy.dbzer0.com/post/37336391 (pinned on !fedibridge@lemmy.dbzer0.com ), nowadays I basically go with:

" Lemmy has 47k monthly active users

Feel free if you have any questions"

[–] CidVicious@sh.itjust.works 5 points 1 week ago* (last edited 1 week ago) (3 children)

Defaulting to any one instance would be against the goals of federation, I think. Much better to have a centralized site to help people find an instance that uses factors that wouldn't bias too much. Perhaps pushing towards "general purpose" instances that would make geographical sense. And then you could highlight instances that cater towards more specific groups. But I think the goal of this would be to spread users across many instances rather than funnel them all towards one.

I might propose having something things like server ping be a factor, and capacity of the instance. Perhaps instances could also be shown with their largest communities so that people could see the vibe of the instance before they join.

[–] Blaze@lemmy.dbzer0.com 1 points 6 days ago* (last edited 6 days ago)

https://lemmy.dbzer0.com/post/37336391 (pinned on !fedibridge@lemmy.dbzer0.com ), nowadays I basically go with:

" Lemmy has 47k monthly active users

Feel free if you have any questions"

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[–] Blaze@lemmy.dbzer0.com 17 points 1 week ago (1 children)

Feel free to crosspost to !fedibridge@lemmy.dbzer0.com, it's a community dedicated to promote Lemmy and make it more welcoming to new joiners, so your post would fit right in!

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[–] masterspace@lemmy.ca 14 points 1 week ago (1 children)

It's not that popular of a concept on here, probably since there's massive selection bias (everyone here evidently found a way to struggle through), but you're completely right and I find that that lazer focus on usability is one place that Open Source advocates and projects often struggle with.

And personally, I think it's because most open source projects are built and run by programmers since they're the ones who can build an open source project, whereas a consumer facing site like Reddit / FB / TikTok/ IG, would be planned out and designed by a product manager, working closely with a designer and market researcher, and then get programmers to build that for them.

It's a model that's really difficult to pull off though in a community primarily consisting of programmers volunteering their free time, but I think it's worth keeping that in mind. Open Source projects that are consumer facing (and especially ones that rely on network effects), really need to work hard to stay in that user facing headspace.

[–] AnonomousWolf@lemm.ee 4 points 1 week ago (2 children)

That's the problem yes, but we can make small changes that will have a huge impact.

It's a very easy change to default 'Auto expand media' to true for half of new users, and see what effect it has over a few months. It's also a fun experiment with no real drawbacks.

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[–] hendrik@palaver.p3x.de 7 points 1 week ago* (last edited 1 week ago) (1 children)

Agreed. And the default UI hasn't even gotten attention in the past. It's just there. My experience with Lemmy has been that the devs fix bugs, but they're mostly focused on the backend. I'm not sure about the consequences, though. A lot of people seem to be using phone apps, so their default might not even be Lemmy's UX.

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[–] OpenStars@piefed.social 5 points 1 week ago

Personally I find the UX better on PieFed (unless it's for a part where most of the development hasn't happened yet, so yeah it's hit or miss). See e.g. the tiling view.

[–] smeg@feddit.uk 5 points 1 week ago (11 children)

We have a few different frontends available on feddit.uk, you can easily tell a new user that there are different ways of viewing the same content and to pick their favourite

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[–] avidamoeba@lemmy.ca 5 points 1 week ago

That's a great point and a really low hanging fruit that would likely help with adoption and retention. The defaults weren't great for me either.

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