Linux

I gave my dad one of my spare laptops four years ago; it had never had Windows on it (being from the halcyon days when Dell sold laptops with linux pre-installed), so I put Mint on it for him.

Early this year he called and said one of the keys stopped working so he'd bought a newer, used laptop and could I help him put Linux on it, because that's what he was used to. Over the phone, I helped him download and burn a new Mint image from his ancient desktop, and verbally walked him through switching the bios to boot from the USB, and through the Mint install menus.

Since then, he's called me once for technical support for getting his printer connected.

Dad's in his 80's and was a cop with an associate's degree; he's never claimed to be a brainiac. That is what convinced me Linux is ready for anyone, but that the choice of distribution is important. I think dad never upgrades or installs new software, but that's OK. I have to update and reboot every week because I'm stupidly loyal to Arch.

I'm sorry that your mom had a bad experience; that's super frustrating.

This EFI thing is literally squarely a Microsoft induced problem.

Is this a Dell machine or something similar? It’s not impossible that the internal battery has run dry, and it reset the UEFI settings. A lot of setups would refuse to work if internal storage mode has switched from AHCI to hardware RAID

I switched my Dad to Linux recently, and set his account up without any superuser access. Updates have to wait until I visit once a week, but it restricts his ability to get himself stuck in any update-related tangles.

Linux has problems, but I'm so glad I don't have to support my Dad on Windows anymore, because that was far less predictable for me. Like the time it decided to upload all his files to onedrive (despite him having no knolwledge of this, or what it was doing or whether he'd consented or not) and made the Internet unusably slow for 8 hours by totally saturating his meagre connection.

He didn't even know about onedrive, just phoned me like "The Internet isn't working, what's wrong?" and of course onedrive is the last thing I'd have suspected for causing that symptom, which made it so annoying to diagnose.

Much nicer now his OS doesn't do sneaky things behind his back, or mine.

How is /etc/fstab configured? Partitions should be assigned to mount points by UUID and not by their names (such as /dev/sda1). Names can easily change across boots.

Something to look into. Understand the frustrations here, but it looks like something that can be fixed if you are able to get to the machine and troubleshoot.

If the EFI partition truly was at fault, you wouldn’t get into Linux. And if the issue is mounting the efi partition after booting, that shouldn’t be a critical error. So it sounds like something else is at fault IMO

Great example of why a safety net is required.

Yes hopefully the "base" setup works once you installed it, hopefully manage through some updates, some even tinkerings... but what happens when it break?

Windows (despite all the criticism, and I'm one of the first to complain about Microsoft the corporation) usually has been fallback mechanisms. It can usually rollback an update. It usually has a hidden recovery partition. It usually has an alternative medium to recover (e.g. USB stick, CD-ROM back in the days, etc).

So... you genuinely did try to help your mother but do not give up. Try instead to provide a better safety net so that she is genuinely safer. In fact I would recommend testing it together, make it a learning adventure. One way to do so would be to go there, help her fix it... then botcher the setup together! Delete system files, etc, then try again. Obviously the 1st step is insuring her own data (e.g. family photo, documents, etc) is safe.

While doing so, you might also want to setup up remote control, or not. Anyway a LOT of things to genuinely discover together.

IMHO if you do do it, she will not only appreciate the effort but assuming you do manage, she'll have a new sense of pride, both in you but also herself and share the experience with her friends. This in turn might bring more people in!

Could it be a dying SSD?

What distro did this happen on?

How long ago did you install it?

Loool, all the people who are trying to help you troubleshoot are 1) probably correct and 2) completely missing the point. I have a Windows desktop, a Mac, and a Linux desktop at home and this kind of shit only happens on Linux these days.

That happens when I select the wrong kernel in the systemd boot menu, before that screen. Doing nothing after an upgrade also selects the wrong version by default, it's kinda annoying. I have to select the most up to date version and press Ctrl-D to make it the default on the next boot.

If that's also what happens here, maybe a solution could be to keep only one kernel version and its fallback. But idk if you're using systemd-boot or grub

It's good your mom tried. It's sad she gave up so soon. I've helped 4 people switch in the past months. I've gotten even more people curious and more open to switch. A success is not only the switch, but that people start to realize that they can. In my opinion. :-)

RIP, this is sad day today

At least your mom was cool enough to try. I had to trick my mom into using linux by putting a macOS themed, KDE, debian on an old macbook that was identical to her dead macbook

Really out of my depth here, but anyway—

What model computer does your mom have? Does it by any chance have solid state drives that are RAID 0?

Have you tried Linux Mint? After really struggling with Fedora, I was able to get Mint up and running after a few minimal problems and haven't looked back since.