Read access or write access?
Ulrich
Honestly, this is an excellent use for AI. So long as responses are limited to the context of the customer support document database. Which is why it's astounding that no one is talking about it.
Force customers to use it for 5 minutes and you cut your call volume by 70% (RTFM).
Ideally they could take those savings and invest it in their human support providers but of course that's very unlikely in most cases.
Sounds like they are taking the loss. Subsidizing the increased cost of production with funds from online subscriptions...
...those are 2 opposite things.
Banning something is a sure fire way to give it oxygen.
Depends. Stephen says he was told not to tell anyone on air that they couldn't air it. Assuming that's true, and he had decided to comply, no one really would have known. It's only through his (presumed) bravery that we've all seen it.
I mean you could just take the loss? But I guess shareholders wouldn't be happy about that.
I don't know that they crippled anything. I still regularly see posts from a few users. The problem is that they just half-assed it. It's unidirectional. So you can see and reply to their posts, and they can see your replies (or they use to be able to) but they can't do anything back. They can't follow you or reply to anything. It's also opt-in, and almost no one cared enough to do that.
I think the reason they did it in the first place was to avoid regulatory scrutiny but any shits given about that previously are completely gone now since we transitioned into a corporate utopia.
It's not if but when. Hopefully sooner rather than later. And you're a fool if you think the implications won't be felt around the world. Just like they were when Americans rammed the housing market into the ground. We live in a global economy.
That's 1 day. Guaranteed if someone walked in and said "I want to buy all the water you can sell for the next 9 months", they'd be singing a very different tune.
Same as everyone else? Because it's a more cost-effective way of storing data?
Yes but are they sold out for the entirety of 2026?
I mean, what you have here is a complaint with customer service in general. I'd bet the AI I've described is far more helpful than some person half way across the world that doesn't even speak English.
I've only ever seen and used it 1 time and it was awesome.