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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 1 week ago by cm0002@lemmy.world to c/technology@lemmy.world

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[–] ICastFist@programming.dev 43 points 1 week ago (1 children)

USTelecom, which represents telcos such as AT&T and Verizon, said that "the competitive broadband marketplace leaves providers of broadband and other communications services no choice but to provide their customers with not only high-quality broadband, but also high-quality customer service."

That's so much bullshit in so little space that I'm surprised it didn't become a black hole.

[–] theneverfox@pawb.social 2 points 1 week ago

competitive broadband marketplace

Represents multiple supposedly fierce competitors

I see the problem. Someone must've convinced them that opposite day was real in 4th grade, and they've been stuck that way ever since