this post was submitted on 09 Dec 2024
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Do people really look at or read reviews of McDonald's?
Probably very few if any. Admittedly the outlier, I read Chipotle reviews because I've had too many of them give a time for pickup then proceed to dilly-dally for 20-30 mins past the time they gave me. Not cool. I'm happy to wait, but don't tell me it's going to be done.
When you're an out of towner looking for the nearest place to go and get coffee or use a public bathroom, reviews matter.
I have never looked at the reviews for a fast food franchise. They're all much the same, which is kinda the point.
The food and ingredients are the same, but the quality can vary a lot depending on how bad of job they do cooking it. When you've been disappointed enough by buying dry and borderline-burned breakfast, you stop trusting that all locations are equal.