this post was submitted on 28 Jul 2025
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I was going to opt for a battery replacement, but I called the local store that does the replacement, and they told me that it's common for the screen to break during the battery swap process. And if they break the screen, I would be on the hook for the cost to replace it, around $160. I don't know how that is even legal in the first place, but it certainly turned me off from wanting to let them change my battery. And mailing the phone in for a battery swap would leave me without a phone for weeks...
At least they were upfront about that issue.
I too don't understand why you would be responsible for THEM breaking the screen.
Imagine your mechanic breaks a part while changing your oil then says you're responsible for the cost of it.
You've got a better mechanic than me I guess. If you bring in an old shitty car for repairs you can expect more than one thing is in bad shape.
If it's already fucked and it breaks during work then you pay. The screen is not already fucked.
The shop has experience. They know it's very probable it will break. They didn't pay for the lesson, but you will pay for their experience. Get mad at the engineer of the phone not the repair technician.
If the carmaker has a recall on the airbags, and the dealer breaks the instrument cluster in the process of replacing the airbag assembly, you're goddamn right I'm not paying for the instrument cluster. I don't care if the car is ten years old. It's a recall, which means it's bad design and always was. That is 100% on the mechanic, the manufacturer, and the engineer that designed the instrument cluster to break if the airbag is replaced.
They can fuck right off with that shit
This is apples and oranges.
How, exactly?
Bro just let him get fleeced by the phone store in peace.
Even if you mail it to Google, they will make you pay for the screen before they will do the swap. That's what happened with my 4a. I had them ship it back instead and took the cash.
What do you mean? Did your phone already have damage to the screen, or they were making you preemptively pay in case the screen broke?
I mailed in my 4a which had a fully intact screen, they claimed it was damaged and would have to replace it to do the battery. I think they were just telling that to everyone because they knew they'd probably break it.