this post was submitted on 26 Feb 2026
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The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] Peffse@lemmy.world 12 points 1 day ago (2 children)

You aren't speaking the same language, apparently:

Image

[–] RagingRobot@lemmy.world 2 points 1 day ago (1 children)

What about people who say "my pleasure" or "I just came"

[–] cdf12345@lemmy.zip 1 points 11 hours ago

They tried to implement that at an old job of mine, nobody did that shit. Luckily we didn’t have AI listening to every word we say.

[–] scarabic@lemmy.world 3 points 1 day ago

I love to see that kind of intercultural reading being made. In good faith, I respect it and disagree with its internal logic. If you think help is expected of you, you will not offer any mention of whether or not it’s a problem for you, period.