this post was submitted on 26 Feb 2026
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Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 1 day ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
165 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] Jakeroxs@sh.itjust.works 1 points 17 hours ago (1 children)

I don't think it'll completely fail, you are overestimating the average middle manager ;)

[–] webhead@lemmy.world 1 points 7 hours ago

Sure. Some of it does work. I use AI all the time which is why I know how bad it is at a lot of things. x)

It's going to fail to provide the absurd gains these idiots executives keep claiming. Of course I suspect all the layoffs and stuff they're doing, they're just using "AI" as a cover for their own incompetence (over hiring during COVID among other things).