this post was submitted on 03 Apr 2026
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One of them is Outlook from MS Office, the other is New Outlook (what used to be Outlook Express). The latter is a royal pain to fully disable, and once you've launched it, it takes over everything.
So what's happening is they're supposed to be using MS Office Outlook, but New Outlook is in the way. Hence the "neither one works" bit. I know how to solve this, have them give me a call.
Its funny I've run into this same issue at work in addition to Microsoft asking for my SSO but then giving me some Outlook code as a two-factor verification that I've never once had work properly (the code never shows up in outlook on my work phone or PC and I always have to go to the "use other options" and do the SMS code.
They now call it Outlook Classic and it will disappear, only shitty New Outlook will stay. And yes, it's a royal pain.
I don't understand why isn't it talked about more that the new outlook uploads your email account login passwords to microsoft, and accesses your emails through microsoft servers. a gaping violation of privacy and security