this post was submitted on 19 Apr 2026
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And here I thought Jira couldn't possibly be worse than it already was.
ever had to use servicenow?
ServiceNow is a fairly correct embodiment of ITIL principles. And ITIL is shit, based on the false assumption that IT service is a cost center and conservation of service-staff resource always takes precedence over productivity and customer satisfaction.
Its internal model of IT services and how they relate to business functions is also defective and unmaintainable.
I have. I quit after it was decided our department should migrate to it. Half a year later I heard everything is on fire and the SNow migration was paused indefinitely.
SNOW is a beast of a platform that requires a team of skilled engineers to set up properly. 90% of companies don't hire those engineers and then do a surprisedPikachu.jpg when everything's on fire.
But I did work at a company that had those engineers once, and I'm still in awe at how excellent that system can be.