this post was submitted on 17 May 2026
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funny you should use that example in particular because i recently had the displeasure of using microsoft's phone tree. i was trying to close a dead relative's account and the info on the website was wrong.
they built a phone tree that remembers you. if you try to call in multiple times during some time period (at least several hours) it will just assume you have the same question and skip to your last choice.
It sounds like you're trying to write a letter.