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Cloudflare took down our website after trying to force us to pay $120000 within 24h (robindev.substack.com)

submitted 5 months ago* (last edited 5 months ago) by starman@programming.dev to c/technology@lemmy.world

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Also, interesting comment I found on HackerNews (HN):

This post was definitely demoted by HN. It stayed in the first position for less than 5 minutes and, as it quickly gathered upvotes, it jumped straight into 24th and quickly fell off the first page as it got 200 or so more points in less than an hour.

I'm 80% confident HN tried to hide this link. It's the fastest downhill I've noticed on here, and I've been lurking and commenting for longer than 10 years.

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[–] Tramort@programming.dev 19 points 5 months ago (1 children)

I read the post and it doesn't sound abusive at all

Plus: cloudflare kept putting them in touch with the sales department. Not legal. Not technical support

It's just shit customer service, even if the customer is making a ton of money compared to your fees. Should a casino pay more for other services, too, just because they" don't need a subsidy"?

[–] foggy@lemmy.world 13 points 5 months ago* (last edited 5 months ago) (1 children)

As strange as this may sound... if you're having serious technical problems, it's the sales team you want to talk to.

Sales people have way more pull at tech companies than the engineering teams do. If your sales rep sounds an alarm, people listen. When tech support sounds an alarm, nobody bats an eye.

In this particular situation, they should be reaching out to cloudflare's legal team. But, with their own legal team.

[–] roguetrick@lemmy.world 1 points 5 months ago

Good luck with the lawsuit for breach of contract when you broke the contract. I'm sure the judge will be amused.