this post was submitted on 22 Jun 2024
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[–] slaacaa@lemmy.world 231 points 5 months ago (8 children)

I work at a big EU company, MS top partner / strategic account etc. We wanted to implement MS Dynamics CRM in one of our newer business lines, we barely got a reply to our official emails.

After some informal discussions, we were told that salespeople are now only incentivized to sell Copilot, so they don’t really bother with the rest.

If MS is overinvesting to ride the AI hype as a middle man, while letting their core business capabilities (Windows and Office) decline, they will be in trouble in the long term.

[–] homesweethomeMrL@lemmy.world 108 points 5 months ago (1 children)

To be fair, you can be their Platinum Ultra Tier Level Partner or whatever, and they'll still not reply to you for a week. And when you get the reply it looks like it was written by ChatGPT anyway, and says nothing.

[–] ReveredOxygen@sh.itjust.works 8 points 5 months ago

It was written by copilot, thank you very much

[–] BroBot9000@lemmy.world 75 points 5 months ago (2 children)

They are purposely enshittifying windows already, they don’t give a shit about making a functional OS anymore and are in the milking their products for all their worth phase and right now Ai is the hot seller.

Hopefully they will be so shortsighted and suffocate themselves with this Ai hype.

[–] supersquirrel@sopuli.xyz 42 points 5 months ago (2 children)

Hopefully they will be so shortsighted and suffocate themselves with this Ai hype.

waves from over in the linux corner seize the day, and microsoft's throat :P

[–] BroBot9000@lemmy.world 31 points 5 months ago (1 children)

Just installed Linux Mint the first time last month. Been very much enjoying the experience of a M$ free OS.

[–] supersquirrel@sopuli.xyz 1 points 5 months ago

Hell yeah, it is so much easier than it used to be right?

How was your experience?

Any tips for someone who might be about to do the same?

Did you create a ritual pyre of Microsoft jewel cases and old manuals and stuff and burn it while dancing around it chanting burnnn babyyy burnnn?

[–] marine_mustang@sh.itjust.works 14 points 5 months ago (1 children)

They see the post-PC world, and Windows Phone never panned out.

[–] supersquirrel@sopuli.xyz 1 points 5 months ago* (last edited 5 months ago)

Windows Phone was never given a chance to pan out. There wasn’t space for Windows Phone to force its way on the scene when it finally began to fire on all cylinders as a smartphone OS but they were building a critical mass of loyal users that would have set up Microsoft longterm to successfully exploit the opportunity to when it came.

It is wild to me that upper management at Microsoft was too dumb to understand that and just killed their perfectly good apparatus for gaining a foothold on the mobile market. Simply put a tech company that large should always be thinking seriously about maintaining a practical entrance to an industry as important to their bottom line as this.

They are fools and they ultimately threw mud in the face of the small amount of windows phone fans (of which there definitely were loyal fans especially for the great Nokia cameras and extremely focused UI) who could have delivered that initial burst of energy and excitement/growth when the opportunity eventually did come. Thus they have actually sealed and barricaded the door to Microsoft ever EVER being in the mobile space since they betrayed ALL of the early adopter nerds who would have stuck around for the rough beginning.

[–] rottingleaf@lemmy.zip 11 points 5 months ago

Well, maybe it's good they'll die finally.

[–] FiniteBanjo@lemmy.today 33 points 5 months ago* (last edited 5 months ago) (1 children)

Windows actually aren't a very big share of their revenue, but Office is yeah.

[–] greenskye@lemm.ee 19 points 5 months ago (2 children)

It's kind of crazy to me that their AI product is already 50% of the revenue of their OS product. The thing that a stupidly high amount of computers require to even function for most people.

[–] mrvictory1@lemmy.world 6 points 5 months ago

The chart shows revenue, not profit. I wouldn't be surprised if Copilot is not profitable.

[–] turkalino@lemmy.yachts 26 points 5 months ago

Wow you just shined a ton of light on a problem my company had. We wanted to implement a medical imaging system from one of their subsidiaries, and it took an average of 3 months for the salesperson to respond to EACH of our emails

[–] ripcord@lemmy.world 13 points 5 months ago

Sounds like a really good opportunity for competitors to sweep in and start attacking

[–] MonkderDritte@feddit.de 5 points 5 months ago

There's the slight hope that decreased service additionally to the bad reliability leads some governments to look for alternatives.

[–] someacnt_@lemmy.world 2 points 5 months ago

How do I short MS, hm